Performance problems on Xbox One and how to fix it

Microsoft recently launched the second generation of Xbox games platforms that support many powerful features, but the Xbox One model is still an attractive option for many players, as the company is constantly improving it by issuing regular updates, but this is not Prevents that you may occasionally encounter some performance problems.

Below we will review the most prominent performance problems in the Xbox One and how to fix them:

Note: Most of the performance issues that we will mention in this article apply to the four old models of the Xbox series, namely: the original Xbox One model, Xbox One S, Xbox One S All Digital, and Xbox One X.

1- Problem of not bypassing the splash screen:


In the normal situation, you can take the Xbox One device to fully turn on for a period of time not exceeding 10 minutes only, but if you find that the green welcome screen bearing the (Xbox) logo stops for more than this period before the main user interface appears, this means that you must restart Set device to Factory Reset.

To do this, you can follow the following steps:

Note: This process will delete all accounts and any other data stored in the system, but if you are subscribed to (Xbox Live Gold) service, your data may be saved in the cloud, if not, try turning off the device by pressing (Xbox) button on the console for 10 seconds, then sync or backup the saved data before performing the reset.

  • Turn off the machine, disconnect the power cable, wait 30 seconds, and plug in the power cable again.
  • Once the device is powered on again, press and hold the Sync and Out buttons on your console for 10-15 seconds, once you hear the second beep, release the buttons.
  • On your TV, you will see a Factory Reset menu.
  • Select the option (Reset this Xbox).
  • When prompted, select the Keep games and apps option, as this option will reset the operating system and delete all potentially corrupted data without deleting your games or apps.
  • Now, you will be brought back to the Home screen again, and your (Xbox One) device should be working properly.

2- The Xbox One could not update:

If you encounter a problem while updating your Xbox One, this means that the device will not be able to access most of the features, and this may be a problem with the device itself, or with the Internet connection, so before contacting the support service, try one of these solutions first:

  • Check your internet connection, or if you’re using a wireless connection when updating, try a wired connection over an Ethernet cable.
  • Try to update the device again at a later time.
  • Clear the cache and reset the network, by pressing the power button for 5 seconds until the device shuts down, then unplug it from the power supply and wait for 30 seconds, then plug it back in and turn it on.
  • Check the status of the service via this link, if you see any alerts, wait until the service is running again, then try again.
  • If you are receiving a specific error message related to updates or internet connectivity in general, see the list of Microsoft network connection errors via this link.
  • If the update still cannot be downloaded, you should contact support.

3- The problem of the device stops operating suddenly:

This might be a malfunction of the hardware itself, but there are other causes however, so try one of the following solutions:

  • Check that nothing is blocking the ventilation outlets of the device, but if you receive a warning message stating that the device is overheated before it stops, turn off the device and wait for at least an hour, then plug it back in, and if the device continues to stop suddenly, contact the support service.
  • Turn off (automatic power off) mode on (Xbox One) device through settings.

4- TV screen does not display the best possible resolution:


Microsoft confirmed that some users may encounter a problem with their (Xbox One) device that automatically detects the appropriate screen resolution, to solve this problem, follow these steps:

  • On the device dashboard, press the menu button to bring up the (Settings) menu.
  • Select Display & Sound, then select TV resolution and choose the appropriate setting.
    If you still have resolution issues, try a different HDMI cable.

5- The problem of the control unit not communicating with the device:

If you are facing the issue of your console not connecting to your Xbox, try one of the following solutions:

  • Turn off and unplug your console, as this will empty the cache, then wait a few minutes and turn it back on again.
  • Make sure you are within range of communication.
  • Make sure your console is up to date and has new batteries.

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