Performance issues in Amazon Echo devices and how to solve them

Amazon offers a variety of amplifiers (Amazon Echo) that you can control via voice commands, as these devices work with the Alexa voice assistant smoothly, but sometimes surprising problems may arise that cause the device to stop working or The voice assistant does not respond to anything you say.

Here are 5 of the most prominent performance issues with Amazon Echo devices, and how to solve them:

The troubleshooting steps we’ll mention in this article apply to the (Alexa) app and to Amazon Echo devices that support the Alexa assistant, including: Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show.

1- The problem of not responding to voice commands:


Sometimes, when you issue a voice command, you find that the Alexa voice assistant and the Amazon Echo device are not responding, or the assistant will reply with something like: “Sorry, I don’t know that” or “Sorry, I have a problem with your understanding now, please try again soon”, In this case, you can do one of the following to solve this problem:

  • Ensure that your device (Amazon Echo) is connected to the Internet.
  • Make sure the device’s microphone is turned on by pressing the microphone button at the top.
  • Make sure your smartphone and Amazon Echo device are connected to the same Wi-Fi network.
  • Then; If the device does not respond to your voice command, try changing the alarm and saying the command again.
  • If none of the previous steps helped fix the problem, restart the device.
  • Ensure that your device (Amazon Echo) is connected to the Internet.
  • Make sure the device’s microphone is turned on by pressing the microphone button at the top.
  • Make sure your smartphone and Amazon Echo device are connected to the same Wi-Fi network.
  • Then; If the device does not respond to your voice command, try changing the alarm and saying the command again.
  • If none of the previous steps helped fix the problem, restart the device.

2- The problem of playing music in the wrong device:

If you ask Alexa to the voice assistant to play music on an Amazon Echo device at home, but the unintended device responds, for example: she asked to play music on the device in the bedroom you are in, but the response was from the device in the kitchen and to you Some solutions to try:

  • Create a group for smart home devices in the app: This step helps you to control devices with simple commands, by adding compatible devices in a group, and when adding an Echo device to a smart home group, Alexa voice assistant works more smartly in your request.
  • Make sure to set the correct Echo device as the default speaker in the smartphone’s Alexa app settings.
  • Name your devices (Amazon Echo) accurately.

3- The problem of not broadcasting music:


If Alexa can’t play music from Spotify or any other streaming service, here’s what you should do:

  • Check your Wi-Fi network connection.
  • Reduce congestion on your Wi-Fi network, by turning off any networked devices that you are not using at the moment.
  • Restart the Echo device.
  • Restart the router.

4- The problem of the Echo device not found in the application:


If you’ve added a new Echo device, but Alexa can’t find it, here’s what to do.

  • Complete the steps to set up the device online, by going to the Alexa page on the Amazon website and completing the setup from there.
  • Restart the Alexa app in your phone.
  • Restart your Echo device.
  • Ensure that your smartphone and Echo device are connected to the same Wi-Fi network.

5- Problem of not making phone calls:

Echo devices can replace a home phone, if you find that the device is not making phone calls when issuing voice commands, then you can try one of the following solutions:

  • Make sure your contact information is correct.
  • Check the device’s internet connection.
  • Restart the Alexa app in your smartphone.
  • Update the Alexa app on the iPhone or Android phone you are using.
  • Speak the contact name correctly.

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