Microsoft is committed to repairing the Xbox Series X controller

A group of Microsoft’s new Xbox Series X users are facing an unusual problem of disconnection of the new wireless controller from the platform in some games, according to a 40-page series in the Microsoft Help Forum.

It appears that Microsoft knows the problem, and there is a solution on the way, as a company spokesperson said: We are aware that some players may experience interruptions in the connection of the new wireless controller to the platform, and our teams are actively working to find a solution to be included in the future update.

It is unclear how widespread this problem is, although nearly 1,700 participants have participated in the 40-page series of Microsoft’s Help Forum.

Some of those who have reported the problem say it only occurs in certain games, such as Assassin’s Creed Valhalla.

The videos circulating about the problem do not seem to display the same problem, as one clip shows that the wireless joystick is not synchronizing with the platform at all, while another clip shows that the joystick is connected but does not send input successfully.

In both cases, Microsoft seems to be working on solving the problem, and if you are facing an interruption in the connection of the controller via the Windows computer through Bluetooth, there is an update that can be downloaded to solve the problem.

Microsoft said: We put all our products through rigorous quality assurance tests and are committed to providing customers with an unparalleled gaming experience, and we are aware that some players may experience interruptions in the connection of the new wireless controller to the platform, and our teams are actively working to find a solution to be included in the future update.

It added: We encourage customers to update to the latest firmware for the gaming platform to get the best experience, by following the steps posted here or visiting this site for assistance.

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