When it comes to getting refunds for a game that you purchased on PlayStation 4 and PlayStation 5, we find that it is subject to many factors, so technically speaking, you cannot claim a refund for a game that you have already downloaded or played unless the content is defective.
It usually depends on Sony’s support service whether the game is full of bugs or not. But if you purchased a game and didn’t play it and found you didn’t want it, you have 14 days from the day you bought it to request a refund.
How to apply for a refund for a PS4 or PS5 game:
- Open the web browser on your computer, then go to the PlayStation Store via this link.
- On the page that appears, click on the (Refund Chatbot) option at the bottom of the page.
- On the page that opens, select Refund Request.
- Click on the option I’m Ready on the page that appears.
Note: After answering the seven questions that appear to you successively regarding what you want to recover and the account that you used in the purchase process, if you are eligible for a refund, you will be directed to the customer service representative, and do not forget to write the (Support ID) that you got on the paper External to present to the employee later.
- Click Next.
- Select Yes when asked if you would like to speak to a customer service representative directly.
- At this point, a customer support representative will determine whether or not you will get your money back.
Note: Make sure your information is ready, which includes: your (PlayStation Now) PSN service ID, the email address associated with the account, the date of birth and the name of the game you want to get refunded, if you cannot get your money back directly to the payment method you used to purchase the game Instead, you will have PSN Store Credit in your wallet.
It is worth noting that Sony’s refund policy has received some improvements after the company prevented other online retailers from selling digital game codes, making (PlayStation Store) the only store selling digital games for PS4 and PS5.